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Discover GRAELLIS, a curated collection of beauty, health and self-care essentials, chosen to help you look after yourself, inside and out.
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SHIPPING & RETURNS
SHIPPING POLICY
At GRAELLIS, our commitment is to provide a simple, secure and reliable shopping experience from start to finish. We carefully process every order to ensure your products are prepared and delivered with the highest level of care.
Once your payment has been confirmed, your order will be processed and shipped to the delivery address provided at checkout. Delivery times may vary depending on your location, product availability and the courier service used. Once your order has been dispatched, you will receive tracking information so you can follow its journey.
All orders are carefully packaged to ensure your products arrive in excellent condition. We recommend checking your delivery details before completing your purchase to help avoid any delays.
At GRAELLIS, we value transparency and our customer support team is always available to assist you with any questions regarding your order.
RETURNS & REFUNDS POLICY
At GRAELLIS, we want every purchase to be a positive experience. If you change your mind or are not completely satisfied with your order, our team is here to support you and make the process simple and transparent.
We accept return requests within the applicable return period after receiving your order, provided that items are in their original condition, unused, with packaging intact and accompanied by the relevant purchase details. Some products may not be eligible for return due to hygiene and safety reasons, particularly personal care, beauty and individual-use products.
Once your returned item has been received and inspected, your refund will be processed using the original payment method. Processing times may vary depending on your payment provider or financial institution.
At GRAELLIS, we value the trust of our customers and are committed to providing a thoughtful, fair and efficient service. If you need assistance with a return or exchange, our customer support team will be happy to help.